From: Dave Chin 
Newsgroups: rec.autos.makers.chrysler
Subject: Re: Poor Customer Service!
Date: 11 Mar 1996 14:04:55 GMT

slatons@postoffice.ptd.net (THE SLATON FAMILY) wrote:
..
>
>Chrysler cares more for the customer then their own dealer.

The only thing that CC cares for is the almighty $$$.  
Chysler customer service  (1800...) is only helpful when directing 
more customers to spend $$$ at its own service centers.  

I got involved in an accident ($5000 body damage and 2 injured 
family members) because the brakes in my minivan failed when 
travelling 50 MPH.  When I tried to contact CC customer service, I 
was always put on hold for the "next available" representative.  
When I finally got through to report the ABS failure, they used a 
very well rehearsed script to try to convince me that I didn't know 
how to use the brakes.  When they found out that I was very well 
aware of how to use the ABS, they finally said that they would call 
me back.  Within hours, I got a return call. (Now that was service!)

After the body damage was repaired and I got into my minivan, I know 
that the brakes were no normal and I wanted CC to run diagnostics.  
They said it was up to the local repair shop (who wanted 1.5 hours 
of labor @ $60/hr.).  The repair shop said that only CC customer 
service could authorize a free diagnostic.  CC customer said 
"policy" probits this (B---S---). I demanded to speak to a 
supervisor or manager. That person was "busy" and I left a message. 
 2 days and 2 more messages later I finally got a call back, only 
getting another well scripted resonse on "policy".  When I asked for 
that supervisor's manager, she said refused to reveal her manager's 
name.  She finally revealled to me that she reported "directly to 
Mr. Eton (CEO of CC).  

So remember, when you speak to CC customer service your speaking to 
an employee that is only 2 levels lower than the CEO of CC.  Aren't 
you CC customer's lucky?