This is the answer I generally give:

• Call Chrysler and have them open a case file on your vehicle. This will give you a record of your case with the company. The number is 1-800-992-1997.
• Call the Zone Rep and open a case file with him or her. The Zone Rep is often the most influential person in getting money to fix your vehicle.
• Call NHTSA and CAS and file complaints with them, especially with NHTSA if you are having a problem like transmission, air conditioning or ABS failure. The more complaints they get, the more likely that they will investigate and order a recall, and the more likely you'll get your money back. The more people that call, the more likely something will get done! In addition, someone like CAS can put pressure on the company to fix the problem.
  • National Highway Traffic Safety Institute: 1-800-424-9393
  • Center for Automotive Safety: (202) 328-7700
• Inform the media! Consumer Reports, local media (if your area is small enough)...let them know how bad you are being treated by Chrysler and it's dealerships!
• Be persistent! The more you complain, the more likely stuff will get fixed! Call all the time, annoy the hell out of them. The squeaky wheel gets the grease.
• Save all paperwork! If you do pay for something, and it's later recalled, Chrysler will have to refund your money provided you have your receipts!
• If they don't want to refund your money, call NHTSA and tell them the recall isn't being fulfilled. They'll fix that fast.